Cozy Cup : a leadership & communication game
Learners step inside a lively café where communication choices, leadership responses, and employee dynamics shape outcomes over six immersive chapters.
About the simulation
Cozy Cup places learners in the role of a new team lead at a busy café. Across six chapters they navigate real workplace challenges: steering a team through the morning rush, handling social-media pressure, resolving interpersonal conflict, and deciding under uncertainty.
Each decision shapes team dynamics, customer outcomes, and the learner's leadership profile. The simulation tracks performance across six competency dimensions, including self-awareness, empathy, persuasion, and crisis communication, with chapter-by-chapter feedback and a final developmental report benchmarked against class averages.
Already run with 500+ students at a leading Caribbean university across OB, leadership communication, and HRM courses.
Quick facts
- Setting
- A café workplace
- Chapters
- 6
- Estimated play time
- 60–90 minutes
- Students engaged
- 500+
- Delivery
- Online, self-paced
- Access code
- $4.99 / learner Launch price
University instructors and trainers can request complimentary access to pilot Cozy Cup with their class.
Outcomes, topics & use cases
Switch tabs to explore- 01 Demonstrate awareness of how leadership communication style affects team attitudes and performance
- 02 Recognise and apply principles of psychological safety and inclusive communication
- 03 Identify emotional intelligence dimensions (self-awareness, empathy, self-regulation) in management contexts
- 04 Navigate organizational citizenship and counterproductive work behaviour through managerial decisions
- 05 Reflect on personal leadership tendencies and connect gameplay choices to research-based concepts
University courses
Organizational behaviour, leadership communication, HRM, and management courses at undergraduate and postgraduate levels.
Tutorial or lab activity
Assign before or during a tutorial as a structured experiential activity with accompanying reflection questions.
Assessed reflection
Set as a graded reflective exercise connecting gameplay decisions to OB or leadership concepts from the course.
Class debrief
Use class-level analytics and debrief slides to discuss leadership decision-making and emotional-intelligence patterns.
L&D workshop
Run as a facilitated leadership or communication development activity in a corporate or executive-education setting.
Capstone discussion
Integrate topics from across a course and surface how leadership, communication, and OB connect in practice.
Inside Cozy Cup
