☕ Cozy Cup: A Leadership Communication Simulation
Learners step inside a lively café workplace where communication choices, leadership responses, and employee dynamics shape outcomes over six immersive chapters.
About the Simulation
Cozy Cup places learners in the role of a new Team Lead at a busy café. Across six chapters, they navigate real workplace challenges — managing a team through a morning rush, handling social media pressure, resolving interpersonal conflict, and making decisions under uncertainty.
Each decision shapes team dynamics, customer outcomes, and the learner's leadership profile. The simulation tracks performance across six competency dimensions — including self-awareness, empathy, persuasion, and crisis communication — providing chapter-by-chapter feedback and a final developmental report comparing individual performance to class averages.
Used at a leading Caribbean university, Cozy Cup has engaged over 500 students in OB, Leadership Communication, and HRM courses.
Quick Facts
University instructors and trainers can request complimentary access to pilot Cozy Cup with their class.
🎯 Learning Outcomes
- →Demonstrate awareness of how leadership communication style affects team attitudes and performance
- →Recognize and apply principles of psychological safety and inclusive communication
- →Identify emotional intelligence dimensions (self-awareness, empathy, self-regulation) in management contexts
- →Navigate organizational citizenship behaviour and counterproductive work behaviour through managerial decisions
- →Reflect on personal leadership tendencies and connect gameplay choices to research-based concepts
📚 Topics Covered
Best Use Cases
🎓 University Courses
Organizational Behaviour, Leadership Communication, HRM, and Management courses at undergraduate and postgraduate levels.
🔬 Tutorial or Lab Activity
Assign before or during a tutorial as a structured experiential learning activity with accompanying reflection questions.
📝 Assessed Reflection
Assign as a graded reflective exercise connecting gameplay decisions to OB or leadership concepts covered in the course.
💬 Class Debrief
Use class-level analytics and debrief slides to facilitate a discussion of leadership decision-making and emotional intelligence patterns.
🏢 L&D Workshop
Run as a facilitated leadership or communication development activity in a corporate or executive education workshop.
🔗 Capstone Discussion
Use as a capstone activity to integrate topics from across a course and surface how leadership, communication, and OB connect in practice.
Inside Cozy Cup
📦 Included Teaching Resources
Step-by-step facilitation notes for classroom use
Ready-to-use presentation for post-game discussion
Structured questions linking gameplay to theory
Assessment criteria for reflection assignments
Visual links between gameplay and OB/leadership theories
Individual and class-level results with benchmarks